Terms and Conditions and Buying Product Terms

This website fatblaster.com.au (Website) is owned and operated by Carotino (Australia) Pty Ltd (ACN 078 133 534) (we, us, our and other similar expressions) and forms part of our ongoing commitment to providing you with valuable and accurate information. These terms (Terms) along with our Privacy Policy govern your access to and use of the Website. Please ensure you carefully read, understand and agree to these before using the Website. These Terms, and the Privacy Policy are governed by the laws of New South Wales, and you consent to the non-exclusive jurisdiction of the courts in New South Wales to resolve any dispute with us, our suppliers or any other legal entity appearing on this Website.

Variations

Subject to the following paragraph, we may revise and update these Terms at any time without notice to you. It is important that you regularly review the most up to date version of these Terms, as they will be the Terms on which you access and use this Website. 

If you are a registered user, we will give you 30 days’ notice of any changes that we make to these Terms. If you object to the amended Terms, your only remedy, other than any remedy which cannot be excluded by law, is to stop accessing and using the Website.

Website Content

The content on this Website includes health-related information that comes from a variety of sources and authors, including our staff, contractors and suppliers. While the information on this Website has been prepared and sourced using reasonable care, it is intended for general use only and we do not represent or warrant that the information is accurate or complete nor can we confirm its relevance to your particular circumstance. 

Before using and or relying on the information on this Website, we recommend that you exercise your own care and skill to assess its relevance, reliability, accuracy and completeness and always consult with your medical or healthcare professional if you have any concerns about your health. You should not substitute any information on this Website for professional medical advice, diagnosis or treatment. 

The Website contains links to external websites not operated by us. We take no responsibility for the content of such websites, nor do links to such websites imply any endorsement of the information or of any views expressed by the organisations or individuals responsible for them.

Your Content

Registered users of this Website may post public reviews on the products we offer and are subject to review, modification and deletion without notice by us. You acknowledge that any personally identifiable information you choose to disclose in your public review on the Website may be used by third parties and we are not responsible for this. You must not post any information which:

• is libellous, defamatory, obscene, offensive, sexually explicit, fraudulent, false, unlawful, or contrary to the ownership or intellectual property rights of any other person; or
• contains any virus, worm, trojan or other code which is contaminating or destructive to the files, data or programs of the Website or any of our users.

We may deny you access to all or part of the Website and or suspend or cancel your service account without notice if we, in our sole discretion, determine that you have engaged in conduct that violates any law or any provision of these Terms and the Privacy Policy or is otherwise inappropriate. We will not be liable for any loss, direct or indirect, that may result from the suspension or cancellation of your service account.

All orders are delivered by Australia Post e-Parcel. You will receive an email from us with an AusPost tracking number once your order leaves our warehouse. The majority of orders typically arrive within 7 working days. If you do not receive your order within this timeframe, please contact us via the contact us page. Your personal information (name address and telephone details) will be used, as provided by you, by Australia Post to deliver your package.

Your Use of the Website

Your use of the Website is at your own risk. You must only use this Website for lawful purposes, and in accordance with these Terms, any directions given by us and with all laws and regulations that apply to you. You must ensure that your access and use of this Website is not illegal or prohibited by laws that apply to you. 

• You must not, and you must not cause or permit a third party, to:
  use this Website in a manner or for a purpose which is improper, immoral or fraudulent, which infringes any person’s intellectual property rights, or which restricts or interferes with our provision of this Website to any other users;
• reverse engineer, reverse assemble or reverse compile or copy or duplicate or modify or make derivative works of or re-sell all or part of this Website;
• gain or attempt to gain unauthorised access to any part of this Website, or our computer systems or networks connected to this Website, including through hacking, password mining or any other means; or
• use data mining, robots, screen scraping or similar data gathering and extraction tools on this Website for establishing, maintaining, advancing or reproducing information contained in this Website, on your own Website or in any other publication, or for your own personal use or benefit (other than as expressly set out in these Terms), except with our prior written consent.

You are responsible for taking all necessary precautions to ensure your access to and use of the Website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. We do not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of this Website or any linked website.

Copyright and Trade Marks

Copyright in the content on this Website (including text, graphics, logos, icons, sound recordings and software) is owned or licensed by us. 

The Website is for your personal, non-commercial use only and you must not reproduce, modify, copy, distribute, transmit, communicate, display, publish or use any material on the Website and or in our e-newsletters without our express prior written consent (such consent may be withheld) or for commercial purposes. Our logo and any other trade mark appearing on the Website must not be downloaded, copied and or used for any purpose without the permission of its respective owner. No right, license or interest is granted in our logo and all such other trade marks by these Terms.

Disclaimer

The Website is provided to you on an 'as is’, ‘with all faults’ and ‘as available' basis. To the extent permitted by law we make this Website available to you without any warranties or guarantees of any kind, expressed or implied. 

We make no representation, warranty or guarantee that your access to, and use of, the Website will be uninterrupted, secure, error-free, free of viruses or unauthorised code or other harmful components and we reserve the right to discontinue operating the Website at any time without notice to you. 

Unfortunately, no data transmission over the internet can be guaranteed as totally secure. While we strive to protect information we transmit and receive, we do not warrant and cannot assure the security of any information which you transmit to us. 

While we try to ensure the accuracy of all prices and information displayed on the Website, we are not responsible for any typographical or photographic errors on this Website, including any price errors and we give no undertaking as to the availability of products advertised on this Website.

Your Account

To register for an account on the Website and to find out more about the benefits of registration, please go to the ‘Account’ link. You are responsible for all activities that occur under your service account. You must:

• ensure that you keep your username and password confidential and don’t disclose it to any other person;
• not authorise anyone to use your service account; and
• immediately notify us of any unauthorised use of your password or service account or any other breach of security.

You may close your service account at any time but you will remain liable for obligations related to your service account after it has been closed. These Terms will continue to apply to your access to and use of this Website after your service account has been closed.

Indemnity

You agree to indemnify and hold us harmless and our officers, directors, employees, agents, information providers, partners, advertisers, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable solicitor's fees, resulting from your use or misuse of this Website, any violation of these Terms or Privacy Policy (including infringement of third parties' intellectual property rights anywhere in the world or negligent or wrongful conduct) by you or any other person accessing the Website using your service account.

Limitation of Liability

We are not liable to you or any third party for any special, indirect, consequential, punitive, exemplary or unforeseeable loss including loss of profits or business interruption or any similar loss arising in connection with these Terms and Privacy Policy or the Website. Subject to the above, our liability to you or any third party for breach of these Terms, negligence or other tort, breach of statutory duty, or under any indemnity or otherwise, is limited to, at our option:

• for services: to the re-supply of the relevant services or the cost of the re-supply of the relevant services
• for products: to the re-supply of the relevant products or the payment of the value of the products supplied.

Miscellaneous, Feedback and Complaints

You may not assign or transfer any of your rights or obligations under these without our prior written consent. If necessary, we will contact you using the email address you used to register your service account with. You will be deemed to have received:

an email from us, 24 hours after it was sent, regardless of whether or not you have actually read it; and
a letter posted to you, 3 days after the date of sending (7 days if sent to or from outside Australia).

If you want to contact us, or have any feedback or a complaint about the Website or any products or services we offer, you can:

• contact us via our contact form or
• call us on (02) 9997 1466.

If any clause or provision of these Terms and Conditions is determined to be illegal, invalid or unenforceable by a court of competent jurisdiction, then the remainder of these Terms will continue in full force and effect.

Buying Product Terms

When you buy products on this Website, you agree to be bound by these Terms, which constitute a contract between you and Carotino (Australia) Pty Ltd (078 133 534) (we, us, our and similar expressions)

These Terms, the Our Website terms and Privacy Policy are governed by the laws of New South Wales and you consent to the non-exclusive jurisdiction of the courts in New South Wales to resolve any dispute with us, our suppliers or any other legal entity appearing on this Website.

Ordering products

Any order placed on this Website by you is an offer by you to buy a product or products at the advertised price plus any delivery costs and other charges specified on this Website at the time you place your order.

By placing an order on this Website, you are agreeing to pay for, and accept delivery of, the products ordered.

When you complete your order, you will receive a confirmation email to let you know we have received it. Your receipt of an order confirmation (whether electronic or otherwise) does not signify our acceptance of your order.

Before accepting your order, you agree that we may request further verification or information from you.

We reserve the right at any time following receipt of your order to:

• accept or decline your order and payment for any reason including for unavailability of any product, an error in the price or the product description posted on the Website, or where we reasonably believe you have not complied with these Terms, Our Website terms or the Privacy Policy; and
• without prior notice to you, supply less than the quantity you ordered of any item.

Price

All prices on the Website are the Recommended Retail Price (RRP), quoted in Australian Dollars (AUD) and are inclusive of goods and services tax, unless stated otherwise.

We may promote various coupons, discount codes or weekly specials that offer a discount off the RRP. To qualify for this discount, you must supply a discount code at checkout or buy within the allotted timeframe. You may only use one discount code per purchase and use of a discount code may over-ride or nullify some of the other discounts we may offer such as free shipping, sale prices or volume discounts.

Payment

Payment is required at the time of purchase and can only be made using a nominated credit card. All payments are handled by secure payment gateway provider eWay and will appear on your credit card account statement as coming from Carotino (Australia) Pty Ltd.

We accept all major credit cards including, Visa and MasterCard and there is no surcharge for using either Visa or Mastercard. However, you must ensure you provide your correct billing details as incorrect information may delay your order.

If we cannot fulfil your order, some items cannot be shipped or we reject your order, we will refund you accordingly back to the credit card you used for the order. Please be aware that refunds may take several business days to appear on your statement.

Delivery

We process and deliver products Australia-wide Monday to Friday between 9 am to 5 pm using Australia. We offer free shipping over $50 with a shipping flat rate of $9.50 under $50 to anywhere within Australia. Orders received outside these hours will be processed the following working day. At this point in time we do not ship to any other countries however, feel free to contact us if you have a special request.

Once we have accepted, processed and packed your order, you will receive an email from us containing an Australia Post tracking number. Please allow at least 1 working day for Australia Post to update the tracking information. 

While most orders to metropolitan areas typically arrive within 5 working days and to our interstate customers within 7 working days, these are indicative delivery times only and we cannot guarantee delivery timing, including for large orders or due to reasons beyond our control. We will not be liable to you for any losses, liabilities or costs you incur arising out of late or delayed delivery. 

Australia Post will deliver your order using the name, address and telephone details you provide us with when completing your order. We are not liable for any mis-delivery due to inaccurate delivery details provided by you.

All claims for non-delivery must be received within 30 days from the date we dispatch the order to you. If we do not hear from you within those 30 days, you agree you cannot make any claim against us for non-delivery and must instead pursue your claim with Australian Post.

Returns

We are committed to ensuring your satisfaction with the products you purchase from us and strive to provide an exceptional shopping experience.

Where required under Australian Consumer Law, We will accept returns and provide you with an exchange or refund (as applicable) where:

• The product is damaged, or
• The product is faulty, and
• You can present your online tax invoice or other adequate proof of purchase.

Unless we reasonably determine the product is being returned due to our error or product fault:

• you are responsible for any shipping charges on returned products; and
• we will not refund you the delivery fee originally paid.

To request a refund, please contact the customer service team at customer.service@health365.com.au or by phone on (02) 9997 0355 and quote your order number.

We will assess all claims individually and if we approve your return, we will credit the purchase price for that product back to the original credit card account used to make the purchase. 

We may elect to return the product to the manufacturer to determine the nature of the problem.

We reserve the right not to offer an exchange, or refund where the item fault is a result of misuse or neglect by you.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure of the product.

Sale items

All sale items are final and are not eligible for a refund unless faulty or damaged.

All products are available on a first come first serve basis. We do not guarantee the availability of any specific product.

Current Promotions

50% OFF - Last Chance to Buy - Sales Promotion

Offer valid until 1st September 2024. Valid on clearance items only. This offer is valid on selected items listed on the following page: https://fatblaster.com.au/sale

20% Off - First Purchase After Signup

The offer is available to new FatBlaster members only. Receive 20% off your first purchase when you sign up to our mailing list on fatblaster.com.au. Customers will receive a promo code in their Welcome email, sent upon signing up. To redeem the offer, customers must use the single use code provided in the Welcome email at checkout.

The offer is available only at fatblaster.com.au. The promotion commences at 12:00 AM AEDT on 27/09/2024 and is limited to one redemption code per customer. FatBlaster reserves the right to modify, withdraw, or cancel the offer at any time without prior notice. This offer cannot be combined with any other promotions, discounts, or offers.

30% OFF - Black Friday Sitewide Sale - Sales Promotion

Offer valid from 9:00 AM AEDT 18th November 2024 to 4:00 PM AEDT 29th November 2024. This sale is valid on all site products except for products that are currently on sale. These products are listed at this address: https://fatblaster.com.au/all-products/sale

Last updated November 2024.