Buying Product
These terms (Terms), along with our Website Terms and Conditions and Privacy Policy apply to each purchase of products by you on this website fatblaster.com.au (Website). Please ensure you carefully read, understand and agree to these before using the Website.
When you buy products on this Website, you agree to be bound by these Terms, which constitute a contract between you and Carotino (Australia) Pty Ltd (078 133 534) (we, us, our and similar expressions).
These Terms, our Website Terms and Conditions and our Privacy Policy are governed by the laws of New South Wales, and you consent to the non-exclusive jurisdiction of the courts in New South Wales to resolve any dispute with us, our suppliers or any other legal entity appearing on this Website.
Ordering products
Any order placed on this Website by you is an offer by you to buy a product or products at the advertised price plus any delivery costs and other charges specified on this Website at the time you place your order.
By placing an order on this Website, you are agreeing to pay for, and accept delivery of, the products ordered.
When you complete your order, you will receive a confirmation email to let you know we have received it. Your receipt of an order confirmation (whether electronic or otherwise) does not signify our acceptance of your order. Before accepting your order, you agree that we may request further verification or information from you.
We reserve the right at any time following receipt of your order to:
- accept or decline your order and payment for any reason including for unavailability of any product, an error in the price or the product description posted on the Website, or where we reasonably believe you have not complied with these Terms, Our Website terms or the Privacy Policy; and
- without prior notice to you, supply less than the quantity you ordered of any item.
Price
All prices on the Website are the Recommended Retail Price (RRP), quoted in Australian Dollars (AUD) and are inclusive of goods and services tax, unless stated otherwise.
We may promote various coupons, discount codes or weekly specials that offer a discount off the RRP. To qualify for this discount, you must supply a discount code at checkout or buy within the allotted timeframe. You may only use one discount code per purchase and use of a discount code may over-ride or nullify some of the other discounts we may offer such as free shipping, sale prices or volume discounts.
Payment
Payment is required at the time of purchase and can only be made using a nominated credit card. All payments are handled by secure payment gateway provider eWay and will appear on your credit card account statement as coming from Pharm-a-care Laboratories Pty Ltd.
We accept all major credit cards including, Visa and MasterCard and there is no surcharge for using either Visa or Mastercard. However, you must ensure you provide your correct billing details as incorrect information may delay your order.
If we cannot fulfil your order, some items cannot be shipped or we reject your order, we will refund you accordingly back to the credit card you used for the order. Please be aware that refunds may take several business days to appear on your statement.
Delivery
We process and deliver products Australia wide Monday to Friday between 9am to 5pm using Australia. We offer free shipping over $50 with a shipping flat rate of $9.50 under $50 to anywhere within Australia. Orders received outside these hours will be processed the following working day. At this point in time we do not ship to any other countries however, feel free to contact us if you have a special request.
Once we have accepted, processed and packed your order, you will receive an email from us containing an Australia Post tracking number. Please allow at least 1 working day for Australia Post to update the tracking information.
While most orders to metropolitan areas typically arrive within 5 working days and to our interstate customers within 7 working days, these are indicative delivery times only and we cannot guarantee delivery timing, including for large orders or due to reasons beyond our control. If you do not receive your order within this timeframe, please contact our customer service team at customerservice@pharmacare.com.au or via our contact form or by phone on (02) 9997 1466 and quote your order number. Your personal information (name, address and telephone details) will be used, as provided by you, by Australia Post to deliver your package. We will not be liable to you for any losses, liabilities or costs you incur arising out of late or delayed delivery.
Australia Post will deliver your order using the name, address and telephone details you provide us with when completing your order. We are not liable for any mis-delivery due to inaccurate delivery details provided by you.
All claims for non-delivery must be received within 30 days from the date we dispatch the order to you. If we do not hear from you within those 30 days, you agree you cannot make any claim against us for non-delivery and must instead pursue your claim with Australian Post.
1. Returns
We are committed to ensuring your satisfaction with the products you purchase from us and strive to provide an exceptional shopping experience.
Where required under Australian Consumer Law, FatBlaster will accept returns and provide you with an exchange or refund (as applicable) where:
- The product is damaged, or
- The product is faulty, and
- You can present your online tax invoice or other adequate proof of purchase.
Unless we reasonably determine the product is being returned due to our error or product fault:
- you are responsible for any shipping charges on returned products; and
- we will not refund you the delivery fee originally paid.
To request a refund, please contact the customer service team at customerservice@pharmacare.com.au or by phone on (02) 9997 1466 and quote your order number.
We will assess all claims individually and if we approve your return, we will credit the purchase price for that product back to the original credit card account used to make the purchase.
We may elect to return the product to the manufacturer to determine the nature of the problem.
We reserve the right not to offer an exchange, or refund where the item fault is a result of misuse or neglect by you.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure of the product.
Sale items
All sale items are final and are not eligible for a refund unless faulty or damaged.
All products are available on a first come first serve basis. We do not guarantee the availability of any specific product.
Changes to this Returns Policy
Subject always to the operation of the Australian Consumer Law, we reserve the right to amend this Returns Policy at any time. Updates will be posted on this page and are effective immediately.
This Policy is to be read in conjunction with our Terms & Conditions, Buying Product Terms, Promotions and Privacy Policy.